Return/Cancellation/Refund Policy

RETURN PROCESS:
Orders once shipped cannot be returned.

REFUND PROCESS:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through online wallet will be credited to the wallet; and
Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
ONLINE CONSULTATION:
In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.

The customer is required to raise the Refund request with Indmed Pharma customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Indmed Pharma customer care team.

In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

SHIPPING CHARGES
Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to care@Indmed.in​.

For any further Refund related information, please write to care@Indmed.in​.

CANCELLATION POLICY
Customer cancellation:

The customer can cancel the order for the product till Indmed Pharma ship it. Orders once shipped cannot be cancelled.

The customer can cancel the order for medical test till the collection of sample.

Indmed Pharma cancellation:

There may be certain orders that Indmed Pharma partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

Indmed Pharma also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Indmed Pharma as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

i. Products ordered are not for self-consumption but for commercial resale;

ii. Multiple orders placed for same product at the same address;

iii. Bulk quantity of the same product ordered;

iv. Invalid address given in order details;

v. Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.